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Call
+45 6017 6960
Contact
info@thewallmarket.com
Store info

Customer phone service:

Mon-Fri | 10:00 to 14:00 

Customer phone service:

Mon-Fri | 10:00 to 14:00 

Delivery & Exchange Policy

We customize each order individually, to your specific measurements and framing of choice.  Each artwork will then always meet your needs. We produce and hand make the artwork in Denmark. So please note that in our delivery times.

Delivery time depends on your location. Delivery in Denmark and Europe is approximately 2 weeks from when we receive your order. Outside Europe, delivery time is 2-3 weeks from when we received your order.

We deliver worldwide!  

NO REFUND / EXCHANGE ONLY

  • All of our works are customized and special made after your order. Therefore, we do NOT offer refunds on any of our products.
  • You have the option to make an exchange with the exception of purchase on sales or promotional items.
  • Please notify The Wall Market of items to exchange no later than 14 days from the date you received your order. 
  • The customer pays for all shipping costs. 
  • There is a 400 DKK admin fee for all exchanges. 
  • When exchanging your purchase, ensure the item is returned to The Wall Market in the same state and packaging as when you received it.
  • If your works arrive damaged, please ensure The Wall Market is notified immediately upon receipt.
  • Contact Customer Service at info@thewallmarket.com to request an exchange. Please provide us with your name, email and order number. We gladly offer you a store credit or the possibility of an exchange, with inclusion of admin fee, upon receipt of the artworks. Please do not send your purchase back to our warehouse.