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Call
+45 6017 6960
Contact
info@thewallmarket.com
Store info

Customer phone service:

Mon-Fri | 10:00 to 14:00 

Customer phone service:

Mon-Fri | 10:00 to 14:00 

FAQ

Where is my shipment?

Your shipment will be sent within 14 weekdays after your order is processed. We customize each order to specific measurements and framing. Each artwork will then always meet your needs. We produce and handmake the artwork in Denmark. So please note that in our maximum 14 days delivery time. If you are having trouble locating your shipment, please contact us at INFO@THEWALLMARKET.COM

 

Woohoo, my shipment has arrived but something is missing?

If you have ordered more than one piece of art, we may send each piece of art in separate shipments. Even though we send them within 14 days, there are other factors involved with delivering your artwork. If you are still waiting for delivery after 14 business days, please contact us at INFO@THEWALLMARKET.COM

 

What do I do if the shipment is damaged, or if I have received the wrong item?

OOPS! Mistakes happen but we are here for you! If we have made a mistake by sending you the wrong item, or a shipment might be damaged in delivery, please contact us at INFO@THEWALLMARKET.COM

 

Can I cancel my order?

We all change our mind from time to time so NO PROBLEM! You order can be cancelled within 24 hours of placing your order. Simply send us an email at INFO@THEWALLMARKET.COM. Provide us with your invoice number, item number and your contact information. Upon receipt we will provide you with a cancellation confirmation.

 

Why have I not received an order confirmation?

Order confirmations are provided within hours of placing an order. If you have not received a confirmation there may have been mistake with the email address entered, spam filter or other issues. Simply email us at INFO@THEWALLMARKET.COM and we will provide you with an email confirmation as soon as possible.

 

When is my credit/debit card charged?

Your credit/debit card is charged upon placing your order.

How do I care for my photograph?

Use a clean microfiber cloth to remove dust or wipe away fingerprints. Use a cotton cloth and a small amount of water or glass cleaner for glass framed photographs. Do not use chemicals or water on Dibond framed photographs.

 

What is the best way to handle my photograph?

Use both hands when handling a photograph. Also, ensure the back of the print is properly supported. Use white fiber gloves or microfiber cloth to avoid finger prints when handling a photograph.

 

What is the best way to protect my photograph? Do not hang a photograph in direct sunlight. Do not expose a photograph to extreme heat or humidity. Protect a photograph from water or any other elements by covering with a tarp.

 

How do I hang my photograph?

Locate the best place to hang your photograph. Ensure you have the proper tools needed to hang a photograph (brackets, screws, level etc). Hold the picture up on the wall near eye level. Mark the wall at the center of the top of the frame with either a pencil. For large and heavy frames, use a carpenter’s level or laser level instead. On the back of the picture, measure the distance from the top of the frame to the mounting hook or center of the stretched wire. This is the adjustment measurement. On the wall, measure the adjustment measurement down from the wall mark. This is where to hang the picture hook on the wall.

 

What if my photograph is a different size?

Please note that some photographs can vary slightly in size depending on the format chosen by the photographer. Also the frame can add a few centimeters to the final product size.